Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client", "you", or "your") and ReclaimVAT ("we", "us", or "our") regarding your use of our pre-registration VAT reclaim services.

By engaging our services, uploading documents, or submitting a VAT reclaim application through our platform, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

2. Service Description

2.1 What We Do

ReclaimVAT provides the following services:

• Review and validation of your pre-registration VAT invoices and receipts
• Calculation of eligible VAT reclaim amounts under HMRC rules
• Preparation and completion of HMRC form VAT427 (pre-registration VAT reclaim)
• Submission of your VAT427 claim to HMRC on your behalf
• Management of HMRC correspondence and queries related to your claim
• Advisory support throughout the claims process

2.2 What We Don't Do

• We are not accountants, tax advisors, or solicitors. We do not provide tax advice.
• We do not guarantee HMRC approval of your claim (see Section 5)
• We do not provide general VAT registration or ongoing VAT return services
• We do not provide bookkeeping or accounting services

2.3 HMRC Relationship

We are an independent service provider. We are not affiliated with, endorsed by, or acting as agents of HM Revenue & Customs (HMRC). We act as your authorized representative for the specific purpose of submitting and managing your pre-registration VAT reclaim under your instruction.

3. Eligibility and Client Responsibilities

3.1 Eligibility Requirements

To use our services, you must:

• Be a business or individual currently registered for VAT in the United Kingdom
• Have made business purchases before your VAT registration date
• Be legally authorized to act on behalf of the business (if applicable)
• Be at least 18 years of age
• Provide accurate and complete information

3.2 Your Responsibilities

You agree to:

• Provide accurate, complete, and truthful information about your business and VAT registration
• Supply genuine VAT invoices and receipts for goods and services you purchased for business use
• Confirm that goods claimed are still owned and used by your business (if claiming for goods)
• Respond promptly to our requests for additional information or clarification
• Notify us immediately of any changes to your business circumstances or VAT registration
• Comply with all applicable laws and HMRC requirements
• Authorize us to act on your behalf in relation to your VAT427 claim

3.3 Warranties and Representations

By using our services, you warrant that:

• All information and documentation you provide is accurate, genuine, and not fraudulent
• You have the legal right to claim VAT reclaim on the invoices provided
• The invoices relate to genuine business expenses for your VAT-registered business
• You have not already claimed VAT refund on these invoices through other means
• For goods: you still own and use them in your business

4. Fees and Payment Terms

4.1 No Win, No Fee

Our service operates on a "no win, no fee" basis. You only pay our fee if HMRC approves and pays your VAT reclaim. If HMRC rejects your claim entirely, you pay nothing.

4.2 Success Fee

Upon successful claim approval, our fees are:

4.3 Partial Approvals

If HMRC approves only part of your claim, we charge 30% + VAT on the approved amount only. We do not charge for rejected portions of the claim.

4.4 Payment Terms

• HMRC pays refunds directly to your business bank account
• We invoice you separately for our success fee after HMRC processes your refund
• Payment is due within 14 days of invoice date
• Late payments may incur interest at 4% above Bank of England base rate

4.5 No Hidden Fees

There are no upfront fees, subscription fees, processing fees, or hidden charges. Our success fee (30% + VAT) is the only charge for our service.

5. Service Limitations and No Guarantees

5.1 No Guarantee of Approval

While we strive for high approval rates, we cannot and do not guarantee that HMRC will approve your claim, in whole or in part. HMRC makes the final decision on all VAT reclaims based on their assessment of eligibility and compliance with VAT regulations.

5.2 Processing Times

We aim to process and submit your claim within 48 hours of receiving complete documentation. However, HMRC processing times are outside our control. HMRC typically processes claims within 4-6 weeks, but this can vary. We are not liable for delays caused by HMRC.

5.3 Best Efforts

We will use reasonable skill and care in providing our services. We will make best efforts to maximize your eligible VAT reclaim and respond promptly to HMRC queries. However, the outcome depends on factors outside our control, including HMRC's assessment and your documentation quality.

6. Limitation of Liability

6.1 What We Are Liable For

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded or limited under English law

6.2 What We Are Not Liable For

Subject to section 6.1, we are not liable for:

• HMRC's rejection or partial approval of your claim
• Delays in HMRC processing or payment
• HMRC queries, investigations, or audits arising from your claim
• Inaccuracies or omissions in information you provide
• Loss of business, revenue, profits, or opportunities
• Indirect or consequential losses
• Any losses resulting from your breach of these Terms

6.3 Maximum Liability

Our total aggregate liability to you under these Terms (except for liability that cannot be excluded under section 6.1) is limited to the total fees you have paid us under these Terms.

7. Intellectual Property

All content on our website and platform, including text, graphics, logos, software, and methodology, is owned by or licensed to ReclaimVAT and protected by UK and international intellectual property laws.

You may not copy, modify, distribute, sell, or exploit any content without our express written permission. You are granted a limited, non-exclusive, non-transferable license to use our platform for the purpose of receiving our services.

8. Confidentiality and Data Protection

We treat your information as confidential and process it in accordance with our Privacy Policy and UK data protection laws (UK GDPR and Data Protection Act 2018).

We will not disclose your confidential information except: (a) with your consent, (b) to HMRC as necessary to process your claim, (c) to service providers bound by confidentiality obligations, or (d) as required by law or court order.

9. Termination

9.1 Your Right to Cancel

You may cancel our services at any time before we submit your claim to HMRC by contacting us. If you cancel before submission, you owe no fees. Once submitted to HMRC, you cannot cancel, and our success fee applies if HMRC approves the claim.

9.2 Our Right to Terminate

We may refuse or terminate services if:

• You provide false, incomplete, or misleading information
• We suspect fraud or unlawful activity
• Your claim does not meet HMRC eligibility requirements
• You breach these Terms
• You fail to respond to reasonable requests for information

9.3 Effect of Termination

If services are terminated before HMRC submission, no fees are owed. Sections relating to confidentiality, intellectual property, liability, and dispute resolution survive termination.

10. Complaints and Disputes

10.1 Complaints Procedure

If you have a complaint about our services, please contact us at complaints@reclaimvat.co.uk. We will:

• Acknowledge your complaint within 2 business days
• Investigate and respond within 10 business days
• Work with you to resolve the issue fairly

10.2 Dispute Resolution

If we cannot resolve a dispute through our complaints procedure, both parties agree to attempt resolution through good-faith negotiation or mediation before pursuing legal action.

10.3 Jurisdiction and Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. We will notify you of material changes by email or prominent website notice at least 30 days before they take effect. Continued use of our services after changes take effect constitutes acceptance of the updated Terms. Changes will not affect claims already in progress.

12. General Provisions

12.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ReclaimVAT regarding our services and supersede any prior agreements or understandings.

12.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.

12.3 No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

12.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations to a successor entity.

12.5 Third Party Rights

These Terms are between you and ReclaimVAT only. No third party has any right to enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act 1999.

13. Contact Information

If you have questions about these Terms, please contact us: